Opening Hours: 8am - 9pm | Weekends 9am - 9pm
Email Us | 01254 205 300

General FAQ's

  • Who do I need to contact about a holiday I've booked or a holiday I've seen online?

    Use our Contact Us page to get in touch regarding any holiday queries
  • Are transfers included in the price?

    Transfers may be included; it depends on the type of holiday booked. We will confirm all details at the time of booking. If they're not included in the advertised price, they will be available as an optional extra.
  • How much does it cost to cancel a holiday?

    You will need to contact us directly and enquire.
  • What do the offers include?

    It will depend on the airline and holiday provider whether baggage, resort transfers, etc. is included. Please contact us to find out more.
  • How much checked in luggage allowance is allowed, does that include cabin luggage?

    Checked in luggage allowance, whether included or purchased as an optional extra will depend on the airline that the holiday is booked with. In regards to cabin luggage, this will also vary from airline to airline. Please contact us to find out more.
  • If two of us book a holiday, will we be able to sit together on the plane?

    Extra charges may occur for seat selection and this will depend on the airline that the holiday is booked with. Please contact us to find out more.
  • Are the holidays advertised on your website protected?

    Yes. We are members of ATOL, Global Travel Group ensures that your holiday is protected.
  • Is it possible to pay for my holiday split onto 2 different cards?

    Yes, it is possible to split the payment. Just check with us first before making the booking.
  • Are there any surcharges for paying via Credit Card?

    Yes, you will need to contact us when making your booking and we will advise you at the point of sale.
  • How long before the flight does the holiday have to be paid for?

    Different travel agents and tour operators will have different payment terms but it's roughly between 12 and 14 weeks depending on the carrier. For dynamic packages, the flight element is paid in full up front, along with a deposit for the hotel element.
  • Do you have to pay in full or is it possible to pay a deposit?

    Please contact us to enquire about paying in instalments.
  • How do I know who I am going to fly with?

    You will find out who you are flying with at the time of booking and on your booking confirmation. Flights can be changed to suit your travel arrangements. Feel free to ask us before finalising the booking.
  • Do all the deals include return flights?

    Yes all the offers on our website include return flights. If you are looking for one way travel please contact us with your enquiry.
  • How can I find out the flight times?

    We will have all the information on flights and will confirm everything at the time of booking.
  • Do you offer do flights only?

    Yes, you can search for flight only through our website and book with us or direct with the airlines.
  • There are only a couple months left on my passport before it expires. Am I ok to travel for on it?

    It depends on where you're travelling to as different countries have different rules for entry. To check, visit the Foreign Advice Travel website for destination requirements and updates.
  • How do I renew or apply for a passport?

    Passports can be applied for online, over the phone or via post. To find out more about applications visit the UK Foreign Travel Advice website.
  • How do I find out hand luggage restrictions for my holiday?

    There are national restrictions on what can be taken on a plane in hand luggage - make sure your bag is OK by checking the UK Foreign Travel Advice website. For in cabin luggage allowance, you will need to ask the airline or ourselves.